The employment process must be followed in the following order:

 

Skills

• Balancing plates and trays • Being attentive and discrete • Being friendly and polite • Being tidy, clean and hygienic • Communication and motivation • Handling demanding customers • Preparing light beverages • Remaining level-headed and respectful • Remembering multiple orders • Taking and following verbal and written instructions • Working and standing up for long hours and on weekends and bank holidays

 

 

Education

We mostly value experience from their Waiting staff rather than qualifications. The skills they take to the job, in handling clients, serving and making tips in also very valuable. For persons looking to advance into higher positions of management certification and further training will be necessary for areas such as Restaurant management, Hospitality, Food and Beverage and Catering.

 

 

Job description and tasks for FOH staff.

Serving customers

Looking after the food area

Cleaning, floor, bar, food area, washroom, outside, windows and glass etc..

Washing glasses

Till handling

THE Chinese Buffet BOH and FOH staff work together as one team. Any member of staff may be asked and needed to help in all stations.

 

Invitation letter/email to the applicant

 

Employment application form

 

or you can email applicant the application form. Use the form link from your management form page.

Copy and paste the below link into your email content. HQ will forward you the reply.

https://app.smartsheet.com/b/form?EQBCT=9f1d7765b72c4f89bf4ca13ee9df0ede

 

Interview process:

1.       All advertisements for new team members must be approved by the general manager

2.       All potential team members are to present a current CV

3.       Upon perusing the resume and the applicant is appropriate to invite them in for an interview

4.       At the interview have the applicant using the Managers Interviewing Q and A online form

8.       Use two references, if required(guideline of questioning for reference in writing)

9.       Complete the Shift Avaliability form

 

New Staff must acknowledge and familiarised with the Staff Handbook (require email registration to login to the site) and basic operation, and complete the following prior to starting a shift.

Instruct the new employee to log on the induction site, read and familiarise the content, then sign the hard copy at the beginning of the shift.

 

Managers Induction note

 

THE Chinese Buffet Induction Overview

 

When a new employee begins working for the restaurant, it is extremely important to begin the process well.  By far the best way to start is to hold a formal Induction session.  The best person to conduct this Induction programme is the General Manager of the Restaurant.  Should the GM not be able to lead the entire programme, a senior member of the Management Team should take over for the GM after he/she has welcomed the new employees and completed the introduction phase of Induction.

 

A comprehensive Induction Session will produce the following results:

 

1.      The new employee will come away from Induction feeling good about their new employer.  Since employees work better when they are proud of their company, one of the most important elements of the Induction process is to establish this sense of pride.

 

2.      The new employee will come away knowing what is important to their new employer.  It is extremely important, from the outset, to clarify to new employees the foundation principles of Restaurant- the beliefs and values of the Restaurant Group as a whole.  In particular, since the new employee is now a part of the Restaurant team, it is important to make sure that they understand what the leadership of the team believes.

 

3.      The new employee will come away from the Induction with a clear understanding of their Restaurant's "Vision" and "Mission".  They will know what the Restaurant is striving to accomplish.

 

4.      The new employee will come away knowing the importance of the team.  Since the success of the Restaurant depends upon everyone working together, it is important to reinforce the principles of teamwork during Induction.  For this reason, some type of team building exercise should always be conducted.  Although individuals are capable of performing well, teams always produce better long-term results.

 

5.      The new employee should come away from the Induction programme with a clear understanding of the organizational structure of the business both on the national and local level.  They should learn about the parent company, and they should learn about the growth and development of Restaurant.

 

6.      The new employee should come away from Induction with a clear understanding of the information contained in the employee handbook.  This information answers most of the questions every new employee will have.  Questions like, "When do I get paid?"  Do I get a uniform?"  "How am I supposed to enter and exit the building?"  "How do I get something to eat at work?"

 

7.      The new employee will come away from Induction with a visual image of the Restaurant, its facilities, and its leadership.  Induction should always include a comprehensive tour of the Restaurant and its facilities.  It will be impossible for new employees to understand the big picture without this tour.  In addition, Induction should always include introductions to the leadership of the Restaurant.

 

8.      The new employee will come away from Induction having completed all of the necessary forms and paperwork.  Induction is the ideal time to complete this

 

New Employee

 

1. The new employee must supply the following documentation:

 

British Citizens 

Passport OR Full Birth Certificate (which includes parents' names on it)

P45 for the current tax year (if available)

 

EU/EEA Citizens

Passport OR National Identity Card

P45 for the current tax year (if available)

 

Non-EU/EEA Citizens

Valid Passport & Valid Visa/Residence Permit OR

Valid Application Registration Card (ARC)

Please note: If they have an ARC card, Head Office will need to do a further check on the

Home Office to confirm they are permitted to work. They must not commence work until

this check has been done. 

P45 for the current tax year (if available)

 

2. Completing paperwork to be filed on site in staff folder: 

If no P45 is available employee must complete a P46

P/T Contract-32 hours per month

30 hours full-time Contract

Non-EU Citizen Form for Non-EU Citizen

Take a copy of the valid ID as per point 1 above

3. Uploading employee details and employment contract. 

Follow the link and choose a form to submit. Please remember to include scan/picture of staff ID

Employee detail

Employee change of detail

Non-Eu change of detail

 

4. Distribute uniform and add employee onto FMS rota

 

5. Setup senior staff account and access managers and Supervisor

Cashing balance ( RM )

Admin access (HQ)
Cctv branch access (HQ)
Request HQ to include Operations email for order request, contact us, online booking (HQ)

Add to FMS rota  (HQ to add pay rate)
Create, and invite to Moxtra group 
Request HQ to create Smartsheet contact and assign to groups(HQ)

Create Till ID/access
Request HQ to add to the internal contact list in Smartsheet (HQ)

SOP site access ( login to sop site and request access to company email)

 Door key and shutter key
alarm key/code
safe key and code
internal door keys(office, storage etc..)
pin code for door access
laptop  pc/Tablet/mobile phone pw

Alcohol personal license application/supervisory duty

 

 

your physical employee file should include:

 

Completed application form/letter

All interview questions and interview results

Reference forms

P45 or P60 or equivalent

A signed letter of appointment or contract.

A copy of a work visa NI card or equivalent.

A signed copy of Staff Handbook

Signed copy of health an safety at work

Signed copy of the Trial shift agreement (if available)

For Non-EU citizens( if applicable)